Frequently Asked Questions
Find answers to common questions about ordering, customization, shipping, and more for your custom bobbleheads at Get Bobble Head. Learn about our process and services here.
Custom Bobblehead Questions
1. How Do I Order a Custom Bobblehead?
Ordering is simple! Choose your desired product or collection (e.g., Wedding Bobbleheads, Fully Custom Bobbleheads), upload photos, and provide details like pose, clothing, and accessories. Once you’ve completed your customization, proceed to checkout, and we’ll take care of the rest.
2. How Long Does It Take to Create a Bobblehead?
Our standard production time is 1-2 weeks, including sculpting, painting, and final assembly. For faster delivery, we offer rush production options that can reduce the timeline to 3-5 days (additional fees apply).
3. Do You Offer Proof or Revisions During the Process?
Yes, we provide free previews and revisions at the sculpting stage to ensure your bobblehead meets your expectations. Additional revisions may require a small fee depending on the changes requested.
4. Can I Include Pets or Accessories?
Absolutely! You can include pets, props, or special accessories to make your bobblehead even more unique. Simply provide clear photos and details when placing your order.
5. What Materials Are Used in Your Bobbleheads?
Our bobbleheads are crafted entirely from environment-friendly clay. This material is safe for pets and kids, with no harmful smell, ensuring a long-lasting and vibrant finish. Each piece is hand-painted for a unique, professional touch.
Order Related Questions
1. How Do I Track My Order?
Once your order is shipped, we’ll provide you with a tracking number via email. You can use this to monitor your order’s progress right up to delivery.
2. Can I Cancel or Modify My Order?
Yes, you can cancel or modify your order within 24 hours of placing it. After this time, the customization process begins, and changes may not be possible. Please contact our support team immediately for assistance.
3. What Happens If I Provide Incorrect Details for My Order?
If you realize you’ve made an error, contact us as soon as possible. We’ll do our best to accommodate changes, but modifications may not be possible if the production process has already started.
4. How Can I Check the Status of My Order?
You can log into your account on our website to view your order status. Additionally, updates will be sent via email throughout the production and shipping process.
Policy Related Questions
1. What Happens to My Photos After My Order Is Complete?
We value your privacy and ensure your personal information is handled securely. All personal photos provided for customization are deleted from our system 30 days after your order is completed.
2. Do You Ship Internationally?
Yes, we offer worldwide shipping policy. Shipping costs and delivery times may vary depending on your location. All shipping options will be displayed during checkout.
3. Do You Offer Drop-Shipping Services?
Yes! We provide drop-shipping services for Etsy store owners and other partners. Contact us to discuss partnership opportunities and bulk discounts.
4. Do You Offer Gift Wrapping or Special Packaging?
Yes, we offer gift-wrapping services and custom packaging options. You can select these add-ons during checkout for an extra special presentation.
5. What is Your Return Policy?
Since our products are fully customized, we do not accept returns unless there is an issue with the product’s quality. If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order for assistance.
